Orders and payments
Changes, discount codes, gift cards and paying
Most asked
Can I change or cancel my order?
Yes, as long as it hasn't been dispatched yet. Find your order and send us a message, and we'll sort it.
More questions
Can I change my delivery address?
Only before your order is dispatched. Find your order and send us a message straight away.
Can my billing and delivery addresses be different?
Yes. If you're paying with finance, they need to match.
How do I check my order?
Find your order with your order number and email address to see where it's up to, or log in to your account on our shop.
Which payment methods do you take?
Debit and credit cards, PayPal, Apple Pay and more. You'll see every option at checkout.
Can I use more than one discount code?
Usually just one code per order. When you buy a tent, you'll also get 10% off selected accessories in the same order, applied automatically at checkout.
How do gift cards work?
Enter your gift card at checkout. Gift cards can't be refunded, and anything bought with one is refunded as store credit.